The Complaint Letter For Bad Product is a crucial document used when a consumer needs to formally address issues with products that don't meet expected standards or are defective. This document is specifically tailored for use in Hong Kong, where it must align with local consumer protection legislation including the Sale of Goods Ordinance (Cap. 26) and Consumer Goods Safety Ordinance (Cap. 456). The letter serves multiple purposes: it creates a formal record of the complaint, clearly articulates the issues with the product, provides evidence of the attempt to resolve the matter, and can be used as supporting documentation if the case needs to be escalated to the Hong Kong Consumer Council or legal authorities. The document should include specific details about the product, purchase information, nature of the defect, and the desired resolution, while maintaining a professional tone that supports potential legal proceedings if necessary.
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1. Sender's Details: Full name, address, contact information, and any relevant customer reference numbers
2. Recipient's Details: Company name, department, address, and if possible, specific contact person
3. Date: Date when the letter is written
4. Subject Line: Clear indication that this is a complaint letter with reference to the product
5. Purchase Information: Details of when and where the product was purchased, including order/invoice numbers
6. Product Details: Specific information about the product including model number, serial number, etc.
7. Problem Description: Clear and detailed explanation of what is wrong with the product
8. Impact Statement: Description of how the faulty product has affected you
9. Action Request: Specific statement of what resolution you are seeking (refund, replacement, etc.)
10. Response Timeline: Specification of when you expect to receive a response
11. Closing: Professional closing statement with your signature and printed name
1. Previous Communication Reference: Include if there have been prior attempts to resolve the issue, detailing dates and outcomes of previous contacts
2. Legal Rights Reference: Include when you need to cite specific consumer protection laws or regulations that support your complaint
3. Safety Concerns: Include if the product defect poses any safety risks or hazards
4. Warranty Information: Include if the product is still under warranty or guarantee
5. Third-Party Assessment: Include if you have obtained an independent evaluation or expert opinion about the product defect
6. Deadline for Action: Include if there's a specific deadline for resolution before seeking legal assistance or contacting consumer protection agencies
1. Purchase Evidence: Copies of receipts, invoices, or order confirmations
2. Product Documentation: Product manual, warranty card, or other relevant product documentation
3. Defect Evidence: Photographs or videos showing the product defect
4. Communication Records: Copies of previous emails, chat logs, or correspondence regarding the issue
5. Expert Reports: Any technical reports or third-party assessments of the product defect
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Consumer Electronics
Home Appliances
Fashion and Apparel
Food and Beverage
Automotive
Furniture and Home Goods
Telecommunications
Healthcare Products
Beauty and Personal Care
Sporting Goods
Children's Products
Industrial Equipment
Relevant Teams
Customer Service
Quality Assurance
Legal Compliance
Consumer Relations
Product Management
Retail Operations
Claims Processing
Customer Experience
Dispute Resolution
Product Safety
Consumer Affairs
Relevant Roles
Customer Service Representative
Customer Service Manager
Quality Assurance Manager
Product Manager
Retail Manager
Store Manager
Consumer Rights Officer
Legal Compliance Officer
Customer Experience Director
Operations Manager
Claims Handler
Consumer Relations Specialist
Product Safety Officer
Warranty Manager
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