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The Complaint Letter For Expired Product is a crucial document used when a consumer discovers they have purchased a product past its expiration date in Hong Kong. This formal communication is protected under Hong Kong's robust consumer protection framework, including the Sale of Goods Ordinance (Cap. 26) and Consumer Goods Safety Ordinance (Cap. 456). The letter should be used promptly upon discovering an expired product, typically within a reasonable timeframe from the purchase date. It must include specific details about the product, purchase information, discovery of expiration, any resulting damages or health concerns, and the desired resolution. This document type is particularly important in Hong Kong's consumer landscape, where strict regulations govern product safety and quality, and businesses are required to address such complaints professionally and promptly.

1. Sender's Details: Full name, address, contact information, and any relevant customer reference numbers

2. Recipient's Details: Company name, department (if known), address, and any relevant reference numbers

3. Date: Date when the letter is written

4. Subject Line: Clear indication that this is a complaint regarding an expired product

5. Product Details: Specific information about the product including name, brand, batch number, purchase date, expiry date

6. Purchase Information: Where and when the product was purchased, including receipt number if available

7. Description of Issue: Clear explanation of how and when the expiry issue was discovered

8. Impact Statement: Description of any consequences or potential harm caused by the expired product

9. Previous Communication: Summary of any previous attempts to resolve the issue

10. Requested Resolution: Clear statement of what remedy you are seeking (refund, replacement, compensation)

11. Closing Statement: Professional closing including timeline for expected response