The Hosting Service Level Agreement serves as a critical contract for businesses requiring professional hosting services in Hong Kong's dynamic digital environment. This document is essential when establishing a formal relationship between hosting service providers and their clients, whether for cloud services, dedicated hosting, or hybrid solutions. It comprehensively addresses service quality metrics, performance guarantees, and technical specifications while ensuring compliance with Hong Kong's legal framework, including the Personal Data (Privacy) Ordinance and Electronic Transactions Ordinance. The agreement is particularly relevant in today's digital economy where reliable, secure, and high-performance hosting services are fundamental to business operations. The Hosting Service Level Agreement typically includes detailed specifications for uptime guarantees, response times, security measures, data protection protocols, and service credit mechanisms, providing a clear framework for service delivery and accountability.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership of your docs
1. Parties: Identification of the hosting service provider and the client, including full legal names and registered addresses
2. Background: Context of the agreement and brief description of the hosting services to be provided
3. Definitions: Detailed definitions of technical terms, service metrics, and other key terminology used in the agreement
4. Service Description: Comprehensive description of the hosting services, including infrastructure, platform specifications, and resource allocation
5. Service Level Commitments: Specific performance metrics, availability guarantees, and response time commitments
6. Support Services: Details of technical support, maintenance windows, and incident response procedures
7. Data Protection and Security: Obligations regarding data security, privacy compliance, and security measures in accordance with Hong Kong regulations
8. Client Obligations: Client responsibilities, acceptable use policies, and compliance requirements
9. Fees and Payment: Pricing structure, payment terms, and billing procedures
10. Term and Termination: Duration of agreement, renewal terms, and termination conditions
11. Liability and Indemnification: Limitation of liability, indemnification obligations, and force majeure provisions
12. Confidentiality: Protection of confidential information and trade secrets
13. Dispute Resolution: Procedures for resolving disputes, governing law, and jurisdiction clauses specific to Hong Kong
14. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement provisions
1. Disaster Recovery: Detailed disaster recovery and business continuity procedures, recommended for enterprise-level hosting services
2. Environmental Commitments: Green hosting and energy efficiency commitments, relevant for environmentally conscious clients
3. Multi-jurisdiction Compliance: Additional compliance requirements for clients operating in multiple jurisdictions
4. White Labeling: Terms for resellers or white-label service provisions
5. Professional Services: Additional consulting or professional services terms, if offered alongside hosting
6. Hardware Specifications: Detailed hardware requirements and specifications for dedicated hosting arrangements
7. Migration Services: Terms relating to initial migration of client data and applications
8. Service Credits: Detailed service credit calculation and redemption procedures for enterprise clients
1. Schedule 1 - Service Level Specifications: Detailed technical specifications, performance metrics, and measurement methodologies
2. Schedule 2 - Pricing and Payment Schedule: Detailed pricing structure, resource allocation costs, and additional service fees
3. Schedule 3 - Support Services and Escalation Procedures: Detailed support tier definitions, response times, and escalation matrices
4. Schedule 4 - Security Standards and Compliance: Specific security protocols, compliance requirements, and audit procedures
5. Schedule 5 - Acceptable Use Policy: Detailed guidelines for acceptable use of hosting services and prohibited activities
6. Schedule 6 - Data Processing Agreement: Specific terms for personal data processing in compliance with Hong Kong privacy laws
7. Appendix A - Technical Infrastructure Diagram: Visual representation of hosting infrastructure and network architecture
8. Appendix B - Contact Information: Key contacts for both parties, including technical, billing, and escalation contacts
Find the exact document you need
Hedge Fund Partnership Agreement
A Hong Kong-law governed agreement establishing a hedge fund partnership structure, defining partner relationships, fund operations, and regulatory compliance requirements.
Download
Coshh Assessment
A Hong Kong-compliant workplace safety document for assessing and managing risks associated with hazardous substances under local occupational safety regulations.
Download
Staff Review Form
A Hong Kong-compliant employee performance evaluation document for structured assessment of employee performance and development needs.
Download
Risk Assessment Chemistry
A Hong Kong-compliant chemical risk assessment document evaluating hazards, exposure risks, and control measures for workplace chemical safety.
Download
Firing Letter
A formal document used in Hong Kong to terminate employment, complying with local employment laws and outlining termination terms and conditions.
Download
Health Insurance Waiver
A Hong Kong-compliant legal document allowing individuals to formally decline offered health insurance coverage while acknowledging associated risks and responsibilities.
Download
Display Screen Assessment
A Hong Kong-compliant workplace safety assessment document evaluating display screen equipment usage, workspace ergonomics, and associated health and safety requirements.
Download
Asset Management Risk Assessment
A Hong Kong-compliant risk assessment document for asset management operations, addressing key risks and regulatory requirements under SFC guidelines.
Download
Fire Risk Assessment
A technical assessment document evaluating fire risks and safety measures in properties under Hong Kong fire safety regulations.
Download
Workplace Risk Assessment
A mandatory workplace safety document under Hong Kong law that identifies, assesses, and provides control measures for occupational hazards and risks.
Download
Health Risk Assessment
A Hong Kong law-governed agreement establishing protocols and requirements for conducting health risk assessments, ensuring compliance with local healthcare and privacy regulations.
Download
Infection Control Risk Assessment
A Hong Kong-compliant assessment document for evaluating and managing infection control risks in facilities, aligned with local healthcare and safety regulations.
Download
Hazard Assessment
A structured workplace hazard identification and risk assessment document compliant with Hong Kong safety regulations and standards.
Download
Anti Bribery And Corruption Risk Assessment
A structured assessment of organization-wide bribery and corruption risks under Hong Kong law, including risk analysis and mitigation recommendations.
Download
Simple Right Of Way Agreement
A Hong Kong law-governed agreement establishing legal rights for one party to access or cross another's property for specified purposes.
Download
Risk Management Committee Minutes
Official minutes documenting Risk Management Committee proceedings and decisions under Hong Kong corporate governance requirements.
Download
IT Outsourcing Service Level Agreement
Hong Kong-law governed agreement setting out terms, conditions, and service levels for IT outsourcing arrangements.
Download
Food Liability Waiver
A Hong Kong-compliant legal document that establishes liability limitations and risk assumptions between food service providers and customers, while maintaining necessary consumer protections under Hong Kong law.
Download
Site Meeting Minutes
A formal record of construction site meetings in Hong Kong, documenting project progress, decisions, and actions in accordance with local construction regulations.
Download
Model NDA
A versatile Non-Disclosure Agreement template compliant with Hong Kong law, suitable for protecting confidential information in various business relationships.
Download
Legal Retainer Agreement
A Hong Kong law-governed agreement establishing the terms of engagement between a law firm and client, including scope of services, fees, and professional obligations.
Download
Carbonless Invoice Book
A Hong Kong-compliant carbonless invoice template that creates multiple simultaneous copies for business transactions and record-keeping.
Download
Industry Standard SLA
A Hong Kong-governed Service Level Agreement that defines service standards, performance metrics, and remedies between service providers and customers.
Download
Building Permit Authorization Letter
A Hong Kong-compliant authorization letter allowing property owners to delegate authority for building permit applications and related processes with the Buildings Department.
Download
Chemical Hazard Assessment Form
A mandatory workplace safety document under Hong Kong law for assessing and managing chemical hazards, including risk evaluation and control measures.
Download
Psychology Consent Form
A Hong Kong-compliant consent form for psychological services, establishing the therapeutic relationship and outlining service terms and client rights.
Download
Factory Agreement
A Hong Kong law-governed agreement establishing terms for manufacturing arrangements between a factory operator and contracting company.
Download
Corruption Risk Assessment And Mitigation Plan
A Hong Kong-compliant framework for identifying and mitigating corruption risks, aligned with POBO and ICAC guidelines.
Download
Probationary Review Form
A Hong Kong-compliant form for evaluating and documenting employee performance during probationary periods, including assessment criteria and confirmation decisions.
Download
Fire Risk Assessment Form
A Hong Kong-compliant assessment form for evaluating fire safety risks and compliance measures in buildings and facilities, adhering to local Fire Services Department requirements.
Download
Dispatch Release Form
A Hong Kong law-governed document that formally records and authorizes the transfer of goods, personnel, or services between parties, including release terms and conditions.
Download
Workplace Reference Letter
A Hong Kong-compliant formal document providing verification of employment history, performance, and professional capabilities.
Download
Occupancy Declaration Form
A Hong Kong-compliant legal document for declaring and recording property occupancy details and regulatory compliance.
Download
Personal Work Reference Letter
A formal employment reference document under Hong Kong jurisdiction that verifies an individual's work history, performance, and professional capabilities.
Download
Hosting Service Level Agreement
A Hong Kong law-governed agreement defining hosting service terms, performance standards, and operational requirements between service providers and clients.
Download
General Retainer Agreement
A Hong Kong law-governed agreement establishing terms for ongoing professional services between a service provider and client, including scope, fees, and delivery expectations.
Download
Environmental Protection Agreement
A Hong Kong law-governed agreement establishing environmental protection commitments, compliance obligations, and monitoring requirements between parties.
Download
Food Contract Manufacturing Agreement
A Hong Kong law-governed agreement establishing terms for food product manufacturing services, including quality standards, safety requirements, and regulatory compliance.
Download
Fire Alarm System Maintenance Agreement
A Hong Kong law-governed agreement for fire alarm system maintenance services, establishing maintenance terms and regulatory compliance requirements.
Download
Forgivable Loan Agreement
A Hong Kong law-governed agreement setting out terms for a loan that can be forgiven upon meeting specific conditions, commonly used in employment and business contexts.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)