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1. Parties: Identification of the service provider and customer, including full legal names and registered addresses
2. Background: Context of the agreement and brief description of the maintenance services to be provided
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance services, including regular maintenance, emergency repairs, and excluded services
5. Service Provider Obligations: Key responsibilities of the service provider, including service levels, response times, and quality standards
6. Customer Obligations: Customer's responsibilities, including access provision, cooperation, and information sharing
7. Term and Termination: Duration of the agreement, renewal terms, and termination rights
8. Fees and Payment: Pricing structure, payment terms, and invoicing procedures
9. Service Levels: Specific performance metrics, response times, and measurement criteria
10. Warranties: Service provider's warranties regarding quality of service and compliance with standards
11. Liability and Indemnification: Limitation of liability clauses and indemnification obligations
12. Insurance: Required insurance coverage and minimum limits
13. Confidentiality: Protection of confidential information and trade secrets
14. General Provisions: Standard boilerplate clauses including governing law, notices, and assignment
1. Data Protection: Required when services involve handling personal data or IT systems
2. Health and Safety: Needed for maintenance work involving physical presence or hazardous environments
3. Intellectual Property: Include when maintenance involves software, technology, or proprietary systems
4. Personnel Requirements: Required when specific qualifications or security clearances are needed for maintenance staff
5. Subcontracting: Include when service provider may need to engage subcontractors
6. Force Majeure: Important for long-term agreements or critical maintenance services
7. Change Control: Needed for complex services where scope or specifications may change over time
8. Disaster Recovery: Required for critical maintenance services or IT infrastructure support
1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance services and coverage
2. Schedule 2 - Service Levels and KPIs: Detailed metrics, measurement methods, and reporting requirements
3. Schedule 3 - Fee Schedule: Detailed pricing, including regular maintenance fees and charges for additional services
4. Schedule 4 - Escalation Matrix: Contact details and procedures for different levels of service issues
5. Schedule 5 - Equipment/Assets List: Inventory of equipment or assets covered under the maintenance agreement
6. Schedule 6 - Maintenance Schedule: Timing and frequency of regular maintenance activities
7. Schedule 7 - Report Templates: Standard formats for maintenance reports and service level reporting
8. Appendix A - Insurance Requirements: Detailed insurance requirements and minimum coverage levels
Real Estate
Information Technology
Manufacturing
Facilities Management
Industrial Services
Healthcare
Commercial Property
Data Centers
Telecommunications
Building Services
Infrastructure
Hospitality
Education
Retail
Legal
Operations
Facilities Management
Procurement
Technical Services
Maintenance
Risk Management
Commercial
Property Management
Contract Administration
Engineering
Service Delivery
Facilities Manager
Operations Director
Maintenance Supervisor
Technical Services Manager
Property Manager
Procurement Manager
Contract Administrator
Chief Operations Officer
IT Infrastructure Manager
Building Services Engineer
Maintenance Engineer
Legal Counsel
Risk Manager
Commercial Director
Service Delivery Manager
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