The Master Service Agreement is designed for situations where parties anticipate an ongoing service relationship with multiple service engagements over time. It provides a efficient contracting framework by establishing standard legal and commercial terms upfront, allowing parties to focus only on service-specific details in subsequent work orders. This approach is particularly valuable in Hong Kong's dynamic business environment, where companies often need flexible but robust legal frameworks for their service relationships. The agreement incorporates key requirements under Hong Kong law and common commercial practices, while allowing for customization through schedules and work orders. It is particularly useful for technology, professional services, and outsourcing arrangements where services may evolve or expand over time.
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1. Parties: Identification of the contracting parties with full legal names and addresses
2. Background: Context of the agreement and relationship between the parties
3. Definitions: Key terms used throughout the agreement and their specific meanings
4. Scope of Services: General framework for services to be provided, with specific services detailed in Schedules
5. Term and Termination: Duration of the agreement, renewal provisions, and termination rights
6. Ordering Process: Process for requesting and accepting specific services under the agreement
7. Fees and Payment: General payment terms, invoicing, and payment dispute procedures
8. Service Provider Obligations: Key obligations and standards of service delivery
9. Customer Obligations: Customer's responsibilities and cooperation requirements
10. Intellectual Property Rights: Ownership and licensing of IP in deliverables and pre-existing materials
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: Compliance with Hong Kong's Personal Data (Privacy) Ordinance and data handling requirements
13. Liability and Indemnities: Limitation of liability, indemnification obligations, and insurance requirements
14. Force Majeure: Events excusing performance and related procedures
15. General Provisions: Standard boilerplate including notices, assignment, amendments, governing law, etc.
1. Change Control: Include when services are complex or likely to require frequent modifications
2. Service Levels: Include when specific performance metrics will apply across all services
3. Business Continuity: Include for critical services requiring disaster recovery planning
4. Personnel: Include when service provider's staff will work closely with customer or on-site
5. Security Requirements: Include when services involve sensitive data or systems access
6. Compliance with Laws: Include detailed section when services are in regulated industries
7. Anti-Bribery: Include for high-value contracts or when dealing with public sector
8. Environmental, Social and Governance: Include when ESG compliance is important to the customer
9. Subcontracting: Include when service provider likely to use subcontractors
10. Import/Export Control: Include for international services or technology transfers
1. Schedule 1 - Service Description: Detailed description of specific services to be provided
2. Schedule 2 - Charges: Detailed pricing, rates, and charging mechanisms
3. Schedule 3 - Service Levels: Specific performance metrics and measurement methods
4. Schedule 4 - Customer Materials: List of items to be provided by customer
5. Schedule 5 - Data Processing Agreement: Detailed data protection terms if personal data is processed
6. Schedule 6 - Change Control Procedure: Detailed process for managing changes to services
7. Schedule 7 - Key Personnel: Named individuals critical to service delivery
8. Schedule 8 - Exit Plan: Transition arrangements at contract end
9. Appendix 1 - Form of Work Order: Template for ordering specific services
10. Appendix 2 - Security Requirements: Detailed security standards and procedures
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