The Water Supply Complaint Letter is a essential document for addressing water supply issues in Hong Kong's utilities sector. It is typically used when consumers experience problems with their water supply, including issues such as service interruption, water quality concerns, billing disputes, or infrastructure problems. The document must comply with Hong Kong's Waterworks Ordinance (Cap. 102) and related regulations, requiring specific information such as account details, precise problem description, and supporting evidence. This formal complaint mechanism is recognized by the Water Supplies Department and can be used by both individual consumers and business entities. The letter serves as an official record of the complaint and often forms the basis for subsequent investigation and resolution processes.
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1. Sender's Details: Full name, address, account number, and contact information of the complainant
2. Recipient's Details: Name and address of the Water Supplies Department or relevant authority
3. Date: Date of the letter
4. Subject Line: Clear indication that this is a complaint regarding water supply issues
5. Issue Description: Detailed description of the water supply problem, including when it started and its impact
6. Previous Communications: Reference to any previous contact with the authorities about this issue
7. Legal Basis: Reference to relevant sections of the Waterworks Ordinance or other applicable regulations
8. Requested Resolution: Clear statement of the desired outcome or resolution
9. Closing: Professional closing statement with expected timeframe for response
1. Health and Safety Impact: Include when the water supply issue poses health risks or safety concerns
2. Financial Impact: Detail any financial losses or additional expenses incurred due to the water supply issue
3. Emergency Measures Taken: Description of any temporary measures implemented to address the issue
4. Third Party Reports: Include when independent assessments or expert opinions have been obtained
5. Community Impact: Include when the issue affects multiple households or businesses in the area
1. Photographic Evidence: Photos documenting the water supply issue (e.g., discoloration, leakage)
2. Water Bills: Copies of relevant water bills showing account details or unusual charges
3. Maintenance Records: Documentation of any relevant maintenance or repair work
4. Test Results: Water quality test results if applicable
5. Previous Correspondence: Copies of previous communications with the Water Supplies Department
6. Supporting Documents: Any additional relevant documentation such as plumber's reports or expert assessments
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