The Water Supply Complaint Letter is a crucial document used in Indonesia when formal communication is required to address issues with water supply services. It is typically used when informal attempts to resolve water-related problems have been unsuccessful or when immediate formal action is needed. The document is governed by Indonesian consumer protection laws and water resource management regulations, including Law No. 7 of 2004 and Law No. 8 of 1999. It should detail specific issues such as water quality, supply interruptions, billing discrepancies, or infrastructure problems, and must include relevant account information, incident details, and specific requests for resolution. This formal complaint mechanism is recognized by Indonesian water authorities (PDAM) and can be used by both individual consumers and business entities.
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1. Sender's Details: Complete name, address, customer account number, and contact information of the complainant
2. Date: The current date when the letter is written
3. Recipient's Details: Name and address of the water supply company (PDAM) and relevant department
4. Subject Line: Clear indication that this is a complaint letter regarding water supply issues
5. Salutation: Formal greeting to the appropriate authority
6. Problem Description: Detailed explanation of the water supply issue, including when it started and its impact
7. Previous Communications: Reference to any previous attempts to resolve the issue, including dates and reference numbers
8. Legal Basis: Reference to relevant regulations and consumer rights under Indonesian law
9. Specific Request: Clear statement of what action you want the company to take
10. Closing: Professional closing statement with signature
1. Financial Impact Statement: Details of any financial losses incurred due to the water supply issue, used when seeking compensation
2. Health Impact Statement: Description of any health issues caused by water quality problems, included when health concerns are involved
3. Community Impact: Description of how the issue affects the broader community, included when the problem affects multiple households
4. Timeline of Events: Detailed chronological listing of events, included for complex cases with multiple incidents
1. Photographic Evidence: Photos documenting water quality issues or supply problems
2. Previous Correspondence: Copies of previous emails, letters, or communication with the water company
3. Water Bills: Copies of relevant water bills showing account details or billing issues
4. Water Quality Test Results: If applicable, results of any water quality tests conducted
5. Maintenance Records: Any relevant maintenance records or reported issues to the property
Relevant legal definitions
Clauses
Relevant Industries
Utilities
Public Services
Real Estate
Property Management
Hospitality
Manufacturing
Food and Beverage
Healthcare
Education
Residential Services
Relevant Teams
Customer Service
Facilities Management
Operations
Legal and Compliance
Property Management
Maintenance
Quality Assurance
Environmental Health and Safety
Administrative Support
Resident Services
Relevant Roles
Facility Manager
Property Manager
Building Superintendent
Operations Manager
Customer Service Representative
Legal Compliance Officer
Resident Manager
Environmental Health and Safety Officer
Quality Assurance Manager
Maintenance Supervisor
Hotel Manager
Restaurant Manager
Factory Manager
Hospital Administrator
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