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1. Transition Services: Required when services need to be transitioned from existing providers or back to the customer

2. Change Control: Needed for complex services where formal change management procedures are required

3. Business Continuity and Disaster Recovery: Important for critical services requiring specific continuity arrangements

4. Security Requirements: Needed when services involve sensitive systems or data requiring specific security measures

5. Compliance with Specific Regulations: Required when services are subject to specific regulatory requirements

6. Third-Party Contracts: Needed when service provider will manage customer's third-party relationships

7. Asset Transfer: Required when physical or digital assets are being transferred between parties

8. Staff Transfer: Needed when employees are being transferred between parties

9. Benchmarking: Optional provision for comparing services and prices against market standards

10. Innovation and Continuous Improvement: Useful for long-term relationships requiring ongoing service enhancement

1. Service Description: Detailed description of each service component and delivery requirements

2. Service Levels and Service Credits: Detailed SLA metrics, measurement methods, and service credit calculations

3. Charges: Detailed pricing structure, rate cards, and payment calculations

4. Key Personnel: Lists key staff members and their roles from both parties

5. Technical Requirements: Detailed technical specifications and requirements for service delivery

6. Security Requirements: Detailed security protocols, standards, and compliance requirements

7. Governance and Reporting: Detailed governance structure, meeting schedules, and reporting requirements

8. Exit Plan: Detailed procedures for service termination and transition

9. Business Continuity Plan: Detailed procedures for maintaining service during disruptions

10. Approved Subcontractors: List of approved third-party service providers and subcontractors