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1. Parties: Identifies and provides full details of the service provider and customer, including registration numbers and registered addresses
2. Background: Contextual information explaining the purpose of the agreement and the parties' intentions
3. Definitions: Comprehensive list of defined terms used throughout the agreement
4. Scope of Services: Detailed description of the procurement services to be provided
5. Service Levels and Performance Metrics: Specific, measurable performance standards and KPIs
6. Obligations of the Service Provider: Detailed responsibilities and commitments of the procurement service provider
7. Customer Obligations: Responsibilities and commitments of the customer
8. Fees and Payment Terms: Pricing structure, payment schedule, and related financial terms
9. Contract Duration and Renewal: Term of the agreement and conditions for renewal
10. Governance and Reporting: Management structure, reporting requirements, and review processes
11. Confidentiality: Protection and handling of confidential information
12. Data Protection: Compliance with PDPA and data handling requirements
13. Intellectual Property Rights: Ownership and usage rights of IP
14. Liability and Indemnification: Limitation of liability and indemnification provisions
15. Termination: Conditions and processes for contract termination
16. Force Majeure: Provisions for unforeseen circumstances and their handling
17. Dispute Resolution: Procedures for resolving disputes
18. Governing Law: Specification of Malaysian law as governing law
19. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Transition Services: Required when there's a need to detail the transition from existing providers or to new providers
2. Business Continuity and Disaster Recovery: Needed for critical procurement services where service disruption would significantly impact operations
3. Anti-Corruption and Compliance: Additional compliance requirements for government contracts or high-risk industries
4. Environmental and Sustainability Requirements: Include when environmental compliance or sustainability goals are part of the procurement criteria
5. Insurance Requirements: Detailed insurance obligations when specific coverage types and amounts are required
6. Security Requirements: For procurement services involving sensitive information or access to secure facilities
7. Subcontracting: When the service provider may need to engage subcontractors
8. Change Management: For complex procurement services requiring formal change control processes
1. Schedule 1 - Service Specifications: Detailed technical specifications of the procurement services
2. Schedule 2 - Service Levels and KPIs: Comprehensive metrics, measurement methods, and reporting requirements
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, pricing models, and payment terms
4. Schedule 4 - Governance Model: Detailed procedures for contract management and oversight
5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation
6. Schedule 6 - Contact Details and Escalation Matrix: Key personnel and communication protocols
7. Schedule 7 - Required Reports and Documentation: Templates and specifications for required reporting
8. Schedule 8 - Security and Compliance Requirements: Detailed security protocols and compliance standards
9. Appendix A - Form of Change Order: Template for documenting and approving changes to services
10. Appendix B - Service Credit Calculation: Methodology for calculating service credits for performance failures
Manufacturing
Retail
Technology
Healthcare
Construction
Energy
Telecommunications
Financial Services
Automotive
Consumer Goods
Industrial
Logistics
Public Sector
Education
Hospitality
Procurement
Legal
Operations
Finance
Supply Chain
Vendor Management
Risk and Compliance
Commercial
Strategic Sourcing
Contract Management
Procurement Manager
Supply Chain Director
Chief Procurement Officer
Vendor Management Specialist
Contract Manager
Legal Counsel
Operations Director
Chief Financial Officer
Commercial Director
Sourcing Manager
Category Manager
Procurement Analyst
Supply Chain Manager
Business Operations Manager
Risk Manager
Compliance Officer
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