51��Ƶ����

1. Business Continuity: Required when services are critical to business operations, detailing disaster recovery and business continuity requirements

2. Environmental Requirements: Include when environmental compliance or sustainability is relevant to the services

3. Staff and Personnel: Required when specific personnel requirements, qualifications, or screening are necessary

4. Intellectual Property Rights: Include when services involve creation or use of intellectual property

5. Exit Management: Required for complex services requiring detailed transition arrangements at termination

6. Compliance with Industry Standards: Include when specific industry certifications or standards compliance is required

7. Sub-contracting: Required when sub-contractors may be used in service delivery

8. Insurance Requirements: Include when specific insurance coverage requirements apply

9. Innovation and Continuous Improvement: Include for long-term agreements where service evolution is expected

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services to be provided

2. Schedule 2 - Service Levels and KPIs: Comprehensive list of service levels, KPIs, and measurement methodologies

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing structure, rates, and payment terms

4. Schedule 4 - Governance Procedures: Detailed procedures for service management, reporting, and meetings

5. Schedule 5 - Technical Requirements: Technical specifications, systems requirements, and integration details

6. Schedule 6 - Security Requirements: Detailed security protocols, standards, and compliance requirements

7. Schedule 7 - Contact Details and Escalation Matrix: Key contacts and escalation procedures for both parties

8. Schedule 8 - Form of Reports: Templates and formats for required service reports

9. Schedule 9 - Change Control Procedures: Detailed procedures for implementing and documenting changes

10. Appendix A - Service Credit Calculation: Detailed methodology for calculating service credits and penalties

11. Appendix B - Transition Plan: Detailed plan for service implementation or transition

12. Appendix C - Exit Plan Template: Template and requirements for exit management planning