The Default SLA serves as a foundational agreement for establishing and managing service relationships under Dutch law. This document is essential when organizations need to formalize service delivery standards, performance metrics, and accountability measures. It is particularly relevant in today's digital business environment where service quality and reliability are crucial. The Default SLA includes key components such as service definitions, performance metrics, reporting requirements, and remedies for non-performance, all structured to comply with Dutch legal requirements and EU regulations. This agreement is commonly used in both B2B and B2C contexts, though the specific terms may vary accordingly. The document addresses critical aspects such as GDPR compliance, service credit mechanisms, and dispute resolution procedures, making it suitable for various service-based relationships in the Netherlands.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification and details of the service provider and customer
2. Background: Context of the agreement and relationship between parties
3. Definitions: Detailed definitions of technical terms, metrics, and key concepts used in the SLA
4. Services Overview: High-level description of services covered by the agreement
5. Service Levels: Detailed performance metrics, targets, and measurement methods
6. Service Credits: Compensation mechanism for failure to meet service levels
7. Monitoring and Reporting: Procedures for monitoring service performance and reporting requirements
8. Support and Response Times: Support services availability and response time commitments
9. Customer Obligations: Requirements and responsibilities of the customer
10. Data Protection and Security: GDPR compliance measures and security requirements
11. Change Management: Procedures for implementing changes to services or service levels
12. Dispute Resolution: Process for handling disputes under Dutch law
13. Term and Termination: Duration of agreement and termination provisions
14. Force Majeure: Circumstances excusing performance obligations
15. General Provisions: Standard legal clauses including governing law, notices, and amendments
1. Business Continuity: Disaster recovery and business continuity procedures, required for critical services
2. Compliance Requirements: Industry-specific regulatory compliance measures, needed for regulated sectors
3. Third-Party Services: Terms relating to subcontractors or third-party service providers
4. Intellectual Property Rights: IP ownership and licensing terms, important for software or content services
5. Training and Knowledge Transfer: Requirements for staff training and knowledge sharing, relevant for complex services
6. Exit Management: Detailed transition procedures at contract end, important for complex or critical services
7. Environmental Requirements: Sustainability and environmental commitments, relevant for environmentally sensitive services
1. Service Description Schedule: Detailed technical specifications of services
2. Service Level Metrics Schedule: Detailed performance metrics, calculation methods, and measurement periods
3. Pricing and Service Credits Schedule: Detailed pricing structure and service credit calculations
4. Security Requirements Schedule: Detailed security protocols and requirements
5. Operational Procedures Schedule: Day-to-day operational procedures and processes
6. Contact Details Schedule: Key contacts and escalation procedures
7. Data Processing Agreement: GDPR-compliant data processing terms and procedures
8. Technical Infrastructure Schedule: Details of technical infrastructure and requirements
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Telecommunications
Cloud Services
Software Development
Managed Services
Professional Services
Healthcare
Financial Services
Manufacturing
Retail
Logistics
Education
Government Services
Relevant Teams
Legal
Information Technology
Procurement
Operations
Compliance
Risk Management
Service Delivery
Customer Support
Technical Operations
Project Management
Vendor Management
Quality Assurance
Data Protection
Relevant Roles
Chief Information Officer
IT Director
Service Delivery Manager
Contract Manager
Procurement Manager
Legal Counsel
Compliance Officer
Operations Manager
Technical Account Manager
Service Quality Manager
Risk Manager
Data Protection Officer
Project Manager
Vendor Relations Manager
Business Relationship Manager
Find the exact document you need
Sla (Retail)
Dutch-law governed Service Level Agreement for retail operations, defining service standards and performance metrics between providers and retail customers.
find out more
SLA Request
A Dutch-law governed SLA Request document establishing service delivery standards and performance metrics between service provider and recipient.
find out more
SLA Fulfillment
Dutch law-governed SLA Fulfillment agreement defining service levels, performance metrics, and delivery standards between provider and customer.
find out more
SLA Administration
Dutch-law governed SLA Administration contract establishing service level management framework, performance metrics, and administrative procedures between service providers and clients.
find out more
Default SLA
A Dutch law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
find out more
Basic SLA
A Dutch law-governed Basic Service Level Agreement defining service standards, performance metrics, and delivery terms between provider and customer.
find out more
SLA Telecom
Dutch law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and operational requirements for telecom services provision.
find out more
SLA For Problem Management
Dutch-law governed SLA defining problem management services, responsibilities, and performance metrics for IT incident resolution.
find out more
Missed SLA
A formal document under Dutch law addressing Service Level Agreement (SLA) breaches, outlining violation details, implications, and remediation measures.
find out more
IT Service Desk SLA
Dutch-law governed IT Service Desk SLA defining service levels, performance metrics, and operational requirements for IT support services.
find out more
Improved SLA
An enhanced Service Level Agreement under Dutch law establishing detailed service standards and performance metrics with improved accountability measures.
find out more
Expected SLA
Dutch-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.
find out more
Agency SLA
Dutch-law governed agreement combining agency appointment with service level commitments between principal and commercial agent.
find out more
SLA Production
A Dutch law-governed Service Level Agreement defining performance metrics and quality standards for production services in the Netherlands.
find out more
SLA Delivery Time
A Dutch law-governed Service Level Agreement establishing delivery time commitments, performance metrics, and remedies for service delivery.
find out more
Service Level Agreement For Schools
Dutch-law compliant Service Level Agreement template for educational institutions, covering service delivery, performance metrics, and data protection requirements.
find out more
Tier 3 SLA
Dutch law-governed Tier 3 Service Level Agreement defining performance metrics and support requirements for non-critical IT services.
find out more
SLA Uptime
Dutch-law governed Service Level Agreement (SLA) establishing uptime commitments and performance metrics for service availability, with associated remedies and reporting requirements.
find out more
SLA Planning
A Dutch law-governed Service Level Agreement Planning document that establishes service delivery commitments and performance metrics between providers and clients.
find out more
Sla (Healthcare)
Dutch healthcare service level agreement template compliant with Netherlands healthcare regulations and EU data protection laws.
find out more
Server Level Agreement
Dutch-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
find out more
Normal SLA
A Dutch law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
find out more
Cleaning Service Level Agreement
Dutch-law compliant service level agreement template for professional cleaning services, establishing service standards and operational requirements.
find out more
SLA Warehouse
Dutch law-governed warehouse service level agreement defining performance metrics and operational standards for storage services.
find out more
SLA Training
A Dutch law-governed agreement establishing service levels and quality standards for professional training services delivery.
find out more
SLA Storage
Dutch-law governed Storage Service Level Agreement defining performance metrics, security requirements, and data protection measures for storage services.
find out more
SLA Product Management
A Dutch law-governed Service Level Agreement defining terms and metrics for product management services, compliant with Netherlands jurisdiction requirements.
find out more
SLA Level 1
A Dutch law-governed Service Level Agreement (SLA) Level 1 defining basic service standards and performance metrics between provider and customer.
find out more
SLA Employee
A Dutch-law governed Service Level Agreement that sets performance standards and service expectations for employees while ensuring compliance with Netherlands employment regulations.
find out more
SLA Database
Dutch-law governed Service Level Agreement for database services, defining performance metrics and compliance requirements.
find out more
SLA Audit
A Dutch law-governed document establishing procedures and requirements for conducting Service Level Agreement (SLA) audits.
find out more
SLA Asset Management
Dutch-law governed Service Level Agreement for Asset Management services, defining performance standards and regulatory compliance requirements under Dutch financial regulations.
find out more
SLA Account Management
Dutch-law governed Service Level Agreement template for account management services, including performance metrics and service standards.
find out more
SLA 99.999 Downtime
Dutch law-governed Service Level Agreement guaranteeing 99.999% service availability with comprehensive technical and legal provisions.
find out more
SLA 8x5
Dutch-law governed Service Level Agreement for 8x5 service delivery, defining performance metrics and operational parameters for standard business hours support.
find out more
Shipping SLA
Dutch law-governed Service Level Agreement defining performance standards and operational requirements for shipping and logistics services in the Netherlands.
find out more
Latency SLA
A Dutch law-governed Service Level Agreement specifying latency requirements, measurement methods, and remedies for network or application performance.
find out more
Guaranteed SLA
A Dutch law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for breach.
find out more
Security Level Agreement
Dutch law-governed agreement setting security requirements and service levels between parties, incorporating Dutch and EU security and data protection regulations.
find out more
Quality SLA
A Dutch law-governed agreement defining quality standards and performance metrics for service delivery, with specific service levels and remedies for non-compliance.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)