51��Ƶ����

1. Hardware Services: Include when the provider supplies or maintains physical equipment

2. Professional Services: Include when additional consulting or professional services are provided

3. Network Capacity Planning: Include for agreements involving significant bandwidth or network resource allocation

4. Change Management: Include when formal change control procedures are required

5. Training Services: Include when user training is part of the service offering

6. Regulatory Compliance: Include specific section for heavily regulated industries

7. Third-Party Service Integration: Include when services must integrate with other providers

8. International Services: Include for cross-border service provision

9. Custom Development: Include when custom software or features are part of the service

1. Schedule 1 - Technical Specifications: Detailed technical specifications of the services, including network parameters, protocols, and standards

2. Schedule 2 - Service Level Targets: Detailed metrics, thresholds, and measurement methodologies for each service level

3. Schedule 3 - Service Credit Calculations: Detailed formulas and examples for calculating service credits

4. Schedule 4 - Operational Procedures: Day-to-day operational procedures, escalation paths, and contact information

5. Schedule 5 - Security Standards: Detailed security requirements, protocols, and compliance standards

6. Schedule 6 - Pricing and Charging: Detailed pricing structure, rates, and charging mechanisms

7. Appendix A - Incident Management: Incident classification, response times, and resolution procedures

8. Appendix B - Report Templates: Standard formats for performance reports and service level monitoring

9. Appendix C - Contact Matrix: Contact details for key personnel and escalation paths