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1. Parties: Identification and details of the contracting parties (vendor and client)
2. Background: Context of the agreement and brief description of the parties' intention to enter into a service relationship
3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation
4. Scope of Services: Detailed description of services to be provided by the vendor
5. Term and Commencement: Duration of the agreement and conditions for commencement
6. Vendor Obligations: Key responsibilities and commitments of the vendor in delivering the services
7. Client Obligations: Key responsibilities and commitments of the client in facilitating service delivery
8. Fees and Payment: Payment terms, fee structure, invoicing, and payment procedures
9. Service Levels: Performance standards, metrics, and measurement methodology
10. Intellectual Property Rights: Ownership and usage rights of pre-existing and newly created IP
11. Confidentiality: Protection and handling of confidential information
12. Data Protection: GDPR compliance and data processing obligations
13. Liability and Indemnification: Limitation of liability and indemnification obligations
14. Force Majeure: Provisions for handling events beyond parties' reasonable control
15. Termination: Grounds for termination and termination procedures
16. Post-Termination Obligations: Obligations surviving termination and exit arrangements
17. Governing Law and Jurisdiction: Application of Dutch law and jurisdiction for dispute resolution
18. General Provisions: Standard boilerplate clauses including notices, amendments, and severability
1. Insurance: Required when specific insurance coverage needs to be maintained by the vendor
2. Security Requirements: Include when services involve access to sensitive systems or data
3. Business Continuity: Required for critical services requiring disaster recovery planning
4. Audit Rights: Include when client requires right to audit vendor's operations or compliance
5. Personnel and Subcontracting: Include when specific requirements exist for vendor staff or use of subcontractors
6. Change Control: Required for services likely to require modifications during the term
7. Service Credits: Include when financial penalties apply for service level failures
8. Anti-Bribery and Corruption: Include for high-value contracts or when dealing with public sector
9. Environmental Compliance: Include when services have environmental impact or for ESG compliance
1. Schedule 1 - Service Description: Detailed technical and operational description of services
2. Schedule 2 - Service Levels: Detailed service level requirements and measurement criteria
3. Schedule 3 - Charges: Detailed fee structure, rates, and payment terms
4. Schedule 4 - Client Dependencies: Detailed list of client-provided resources and requirements
5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and details
6. Schedule 6 - Security Requirements: Detailed security protocols and requirements
7. Schedule 7 - Implementation Plan: Timeline and milestones for service implementation
8. Appendix A - Key Personnel: List of key vendor and client personnel with roles
9. Appendix B - Approved Subcontractors: List of pre-approved subcontractors if applicable
Information Technology
Professional Services
Manufacturing
Logistics and Supply Chain
Financial Services
Healthcare
Telecommunications
Consulting
Facilities Management
Software and SaaS
Business Process Outsourcing
Engineering Services
Research and Development
Marketing and Advertising
Environmental Services
Legal
Procurement
Finance
Operations
Risk and Compliance
Information Technology
Supply Chain
Commercial
Vendor Management
Project Management
Business Operations
Strategic Sourcing
Procurement Manager
Legal Counsel
Contract Manager
Vendor Relationship Manager
Chief Financial Officer
Operations Director
Risk Manager
Compliance Officer
Project Manager
Supply Chain Manager
IT Director
Chief Technology Officer
Commercial Director
General Counsel
Business Unit Director
Chief Operating Officer
Sourcing Manager
Category Manager
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