51��Ƶ����

The Letter of Complaint for Replacement is a crucial document used in the Philippine consumer protection framework when a customer seeks to replace a defective or unsatisfactory product. This document is particularly relevant under the Consumer Act of the Philippines (Republic Act No. 7394) and is typically used after initial informal attempts to resolve the issue have been unsuccessful. The letter should be drafted when a product fails to meet quality standards, doesn't match its description, or is defective. It must include specific details about the purchase, clear description of the defect, and explicit request for replacement. The document serves both as a formal communication tool and potential evidence if the matter requires escalation to consumer protection authorities. In the Philippines, this type of complaint letter is recognized by the Department of Trade and Industry (DTI) and can be used as part of their consumer dispute resolution process.

1. Sender's Details: Complete name, address, and contact information of the complainant

2. Recipient's Details: Complete name, address of the company/store, including specific department or person responsible

3. Date: Current date of writing the complaint letter

4. Subject Line: Clear indication that this is a complaint letter requesting product replacement

5. Purchase Information: Details of the product purchased including date of purchase, product name, model, serial number, and price

6. Problem Description: Detailed description of the defect or issue with the product

7. Impact Statement: Description of how the defective product has affected the consumer

8. Previous Actions Taken: Summary of any attempts already made to resolve the issue

9. Specific Request: Clear statement requesting product replacement and timeline expectations

10. Closing Statement: Professional closing with reference to potential further action if necessary