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The Acknowledgement Letter For Complaint is a critical business document used in South African business operations to formally recognize and respond to customer grievances. This document type is essential for compliance with the Consumer Protection Act 68 of 2008 and other relevant South African legislation governing consumer rights and complaint handling procedures. It should be issued promptly upon receiving a complaint and typically includes the complaint's reference number, receipt date, nature of the complaint, next steps in the resolution process, and expected timeline for response. The letter serves multiple purposes: it reassures customers their concerns are being addressed, creates a formal record of the complaint, and establishes clear communication channels for follow-up. This document is particularly important in maintaining professional business relationships and demonstrating compliance with consumer protection requirements in the South African jurisdiction.

1. Letterhead Details: Company logo, name, registration number, address, and contact details as required by the Companies Act

2. Date and Reference Number: Current date and unique complaint reference number for tracking purposes

3. Recipient Details: Complainant's name and contact details, formatted according to business letter standards

4. Subject Line: Clear indication that this is a complaint acknowledgment, including reference number

5. Acknowledgment Statement: Formal acknowledgment of receiving the complaint with date of receipt

6. Complaint Summary: Brief recap of the key points of the complaint to demonstrate understanding

7. Process Overview: Explanation of how the complaint will be handled and next steps

8. Timeframe: Expected timeline for investigation and response

9. Contact Information: Details of the person/department handling the complaint

10. Closing: Professional closing statement with signature block