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1. Disaster Recovery: Required for critical services or when business continuity is essential

2. Transition Services: Include when complex service transition in or out is required

3. Compliance with Industry Standards: Required for regulated industries or specific technical standards

4. Environmental Requirements: Include for services with environmental impact or sustainability requirements

5. Intellectual Property Rights: Required when services involve creation or use of intellectual property

6. Personnel and Subcontracting: Include when specific personnel requirements or subcontracting restrictions are needed

7. Insurance Requirements: Include for high-risk services or when required by industry standards

8. Change Management: Required for services likely to require operational or technical changes

9. Audit Rights: Include when regular auditing of service performance or compliance is required

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services to be provided

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and service level targets

3. Schedule 3 - Pricing and Charging Model: Detailed pricing structure, rates, and calculation methods

4. Schedule 4 - Support Procedures: Detailed support processes, contacts, and escalation procedures

5. Schedule 5 - Security Requirements: Detailed security protocols and requirements

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Schedule 7 - Service Reports: Templates and specifications for service performance reports

8. Schedule 8 - Business Continuity Plan: Disaster recovery and business continuity procedures

9. Appendix A - Contact Details: Key contacts for both parties and escalation matrix

10. Appendix B - Technical Environment: Description of technical infrastructure and requirements