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1. Data Protection: Required when maintenance services involve access to personal data or customer systems

2. Intellectual Property: Needed when maintenance services involve software, technical documentation, or creation of new materials

3. Warranty: Specific warranties for parts or repair work, if applicable

4. Staff and Subcontractors: Include when service provider needs to use subcontractors or specific personnel requirements exist

5. Equipment and Materials: Required when specific tools, equipment, or materials are to be provided by either party

6. Training: Include when customer staff training is part of the maintenance services

7. Business Continuity: Important for critical maintenance services requiring backup plans

8. Environmental Compliance: Necessary when maintenance activities have environmental implications

1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance services and equipment covered

2. Schedule 2 - Service Levels and KPIs: Detailed service level requirements, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates for different service types, and payment terms

4. Schedule 4 - Maintenance Schedule: Timing and frequency of regular maintenance activities

5. Schedule 5 - Contact Details and Escalation Procedure: Key contacts and procedures for issue escalation

6. Schedule 6 - Site Access and Security Requirements: Specific requirements for accessing customer premises and security protocols

7. Appendix A - Form of Service Report: Template for maintenance service reports

8. Appendix B - Health and Safety Requirements: Specific health and safety requirements for maintenance work