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1. Change Management: Procedures for requesting and implementing changes to services or service levels

2. Disaster Recovery: Specific procedures and requirements for disaster recovery scenarios

3. Third-Party Services: Terms relating to integration with or use of third-party services

4. Training and Documentation: Requirements for user training and system documentation

5. Insurance Requirements: Specific insurance coverage requirements for either party

6. Exit Management: Detailed procedures for service transition at contract end

7. Audit Rights: Terms allowing customer to audit service provider's compliance

8. Environmental Requirements: Specific environmental or sustainability requirements

9. Regulatory Compliance: Industry-specific regulatory requirements if applicable

1. Schedule 1 - Service Level Metrics: Detailed technical specifications of service levels and measurement methods

2. Schedule 2 - Fee Schedule: Detailed breakdown of all fees, charges, and payment terms

3. Schedule 3 - Support Procedures: Detailed support processes, contact information, and escalation procedures

4. Schedule 4 - Technical Requirements: Specific technical requirements and configurations

5. Schedule 5 - Security Requirements: Detailed security protocols and requirements

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Schedule 7 - Service Credits: Calculation and application of service credits for performance failures

8. Appendix A - Authorized Users: List of authorized users and access levels

9. Appendix B - Incident Categories: Classification and response times for different types of incidents