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1. Change Management: Procedures for requesting and implementing changes to services or service levels - include if services may need adaptation over time

2. Transition Services: Procedures for service implementation and knowledge transfer - include for complex service transitions

3. Multi-vendor Provisions: Coordination with other service providers - include when multiple vendors are involved

4. Industry-Specific Compliance: Additional compliance requirements - include for regulated industries

5. Subcontractor Management: Rules and procedures for subcontractor use - include if subcontractors may be used

6. Innovation and Continuous Improvement: Provisions for service enhancement - include for long-term strategic relationships

7. Environmental Requirements: Environmental standards and reporting - include for environmentally sensitive services

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed definition of each service level metric and measurement method

3. Schedule 3 - Fee Schedule: Pricing, payment terms, and service credit calculations

4. Schedule 4 - Technical Requirements: Technical specifications, systems requirements, and integration points

5. Schedule 5 - Operational Procedures: Detailed procedures for routine operations and incident management

6. Schedule 6 - Contact Matrix: Key contacts and escalation procedures

7. Schedule 7 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

8. Schedule 8 - Business Continuity Plan: Detailed continuity and disaster recovery procedures

9. Appendix A - Report Templates: Standard formats for service level reporting

10. Appendix B - Security Requirements: Detailed security standards and compliance requirements