The Customer Consent Form is a crucial document required for businesses operating in the Philippines that collect and process personal data from customers. This document is mandated by the Data Privacy Act of 2012 (RA 10173) and must be obtained before any personal information processing can occur. The form should be used whenever a business initiates a new customer relationship or implements new data processing activities. It must clearly outline the scope of consent, specific purposes for data collection, processing methods, and customer rights. The document needs to be written in clear, understandable language while maintaining legal compliance with Philippine privacy laws and regulations. It serves as both a legal protection for the business and an informational tool for customers, ensuring transparency in data handling practices.
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1. Introduction and Parties: Identifies the data controller (company) and data subject (customer), including relevant contact information
2. Purpose of Data Collection: Clearly states why personal information is being collected and how it will be used
3. Types of Personal Data: Lists all categories of personal information that will be collected and processed
4. Data Processing Activities: Describes how the personal data will be processed, stored, and protected
5. Data Sharing and Disclosure: Explains who the data may be shared with, including third parties and service providers
6. Data Subject Rights: Outlines the customer's rights under the Data Privacy Act, including access, correction, and deletion rights
7. Retention Period: Specifies how long the personal data will be kept and when it will be deleted
8. Security Measures: Describes the measures taken to protect personal data from unauthorized access or breach
9. Consent Declaration: The actual consent statement and signature block for the customer
10. Contact Information: Details of the Data Protection Officer and how to raise concerns or exercise rights
1. International Data Transfers: Required when personal data may be transferred outside the Philippines
2. Special Categories of Data: Required when collecting sensitive personal information such as health data or biometrics
3. Marketing Preferences: Include when personal data will be used for marketing or promotional purposes
4. Automated Decision Making: Required when using automated processing to make decisions about the customer
5. Children's Data Processing: Required when services may involve collecting data from minors
6. Cookies and Tracking: Include when online services use cookies or similar tracking technologies
7. Financial Data Processing: Required when collecting and processing financial or payment information
1. Appendix A: Detailed Data Categories: Comprehensive list of all personal data fields collected and their purposes
2. Appendix B: Third Party Processors: List of all third-party service providers who may process the personal data
3. Appendix C: Technical Security Measures: Detailed description of security protocols and measures implemented
4. Appendix D: Privacy Policy: Full privacy policy referenced in the consent form
5. Appendix E: Data Subject Request Form: Template form for submitting data subject access requests
Authors
Relevant legal definitions
Clauses
Relevant Industries
Banking and Financial Services
Healthcare and Medical Services
Retail and E-commerce
Technology and Software
Telecommunications
Insurance
Education
Professional Services
Travel and Hospitality
Real Estate
Manufacturing
Transportation and Logistics
Relevant Teams
Legal
Compliance
Data Protection
Information Security
Customer Service
Operations
Risk Management
Marketing
Human Resources
Information Technology
Quality Assurance
Business Development
Customer Relations
Relevant Roles
Data Protection Officer
Privacy Manager
Compliance Officer
Legal Counsel
Customer Service Manager
Operations Manager
IT Security Manager
Risk Management Officer
Business Development Manager
Marketing Manager
Human Resources Manager
Quality Assurance Manager
Customer Relations Manager
Chief Privacy Officer
Chief Information Security Officer
Chief Compliance Officer
Chief Legal Officer
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