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The Customer Agreement serves as the primary contractual document governing the relationship between businesses and their customers in Qatar. This document is essential for any company providing goods or services to customers in the Qatari market, whether they are individual consumers or corporate entities. The agreement must comply with Qatar's Consumer Protection Law (Law No. 27 of 2006), Civil Code, and other relevant regulations, including data protection and electronic commerce laws where applicable. It typically includes comprehensive terms covering service delivery, payment conditions, customer rights, dispute resolution, and termination procedures. The Customer Agreement is particularly important in Qatar's business environment, where consumer protection and compliance with Islamic law principles are paramount considerations. This document should be used whenever a business establishes a formal relationship with customers in Qatar, ensuring both parties understand their rights and obligations under local law.

1. Parties: Identification of the business entity and customer, including full legal names and contact details as required under Qatari law

2. Background: Context of the agreement and brief description of the business relationship

3. Definitions: Key terms used throughout the agreement, including Arabic translations of critical terms where necessary

4. Services/Products: Detailed description of products or services being provided, including quality standards as per Consumer Protection Law

5. Pricing and Payment Terms: Clear pricing structure, payment methods, and terms in compliance with Qatari consumer protection regulations

6. Customer Obligations: Customer responsibilities and commitments under the agreement

7. Provider Obligations: Business obligations, including service standards and consumer protection commitments

8. Term and Termination: Duration of agreement and circumstances for termination, including consumer rights to cancel

9. Confidentiality: Protection of confidential information and customer data in accordance with Qatar's Data Protection Law

10. Liability and Indemnification: Limitations of liability and indemnification provisions compliant with Qatari law

11. Governing Law and Jurisdiction: Explicit statement of Qatar law governance and jurisdiction of Qatar courts