The Customer Agreement serves as the primary contractual document governing the relationship between businesses and their customers in Nigeria. This document is essential for any business providing goods or services to customers in the Nigerian market, whether they are individual consumers or corporate entities. The agreement must comply with Nigerian consumer protection laws, including the Federal Competition and Consumer Protection Act 2018 and relevant sector-specific regulations. It typically includes detailed terms covering service delivery, payment obligations, data protection, dispute resolution, and liability limitations. The Customer Agreement is particularly important as it helps businesses maintain clear communication with customers while ensuring legal compliance and protecting both parties' interests under Nigerian jurisdiction.
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1. Parties: Identification of the business provider and customer, including full legal names and addresses
2. Background: Brief context of the agreement and the business relationship
3. Definitions: Clear explanations of key terms used throughout the agreement
4. Services or Products: Detailed description of what is being provided to the customer
5. Payment Terms: Pricing, payment methods, timing, and consequences of non-payment
6. Duration and Termination: Contract term, renewal provisions, and circumstances for termination
7. Customer Obligations: Customer's responsibilities and commitments under the agreement
8. Provider Obligations: Provider's commitments and service standards
9. Data Protection: Compliance with NDPR 2019 and handling of personal information
10. Limitation of Liability: Extent and limits of provider's liability under Nigerian law
11. Dispute Resolution: Process for handling disagreements, including Nigerian jurisdiction clause
12. General Provisions: Standard contractual terms including notices, assignment, and entire agreement
1. Service Level Agreement: Used when providing ongoing services with specific performance metrics
2. Intellectual Property: Required when the agreement involves software, content, or other IP rights
3. Confidentiality: Added when sensitive information will be shared between parties
4. Insurance: Included for high-risk services or products
5. Force Majeure: Important in long-term agreements or where service interruption risks exist
6. Compliance with Laws: Added for regulated industries or specific compliance requirements
7. Change Management: Used in agreements where service terms may need future modification
8. Territory Restrictions: Required when services are limited to specific geographic areas
1. Schedule 1 - Service Description: Detailed specifications of products or services being provided
2. Schedule 2 - Pricing Schedule: Detailed pricing structure, including any variable elements
3. Schedule 3 - Service Levels: Specific performance metrics and service standards
4. Schedule 4 - Data Processing Terms: Detailed data protection and processing requirements
5. Appendix A - Contact Details: Key contact information for both parties
6. Appendix B - Technical Requirements: Any technical specifications or requirements for service delivery
Authors
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Financial Services
Telecommunications
Technology
Healthcare
Professional Services
Manufacturing
Hospitality
Education
Construction
Energy
Transportation
Real Estate
Relevant Teams
Legal
Commercial
Sales
Customer Service
Operations
Compliance
Risk Management
Business Development
Contract Administration
Customer Relations
Relevant Roles
Legal Counsel
Commercial Manager
Business Development Manager
Customer Service Manager
Operations Director
Compliance Officer
Risk Manager
Sales Director
Contract Administrator
Chief Legal Officer
Chief Commercial Officer
Customer Relations Manager
Business Owner
Managing Director
Chief Executive Officer
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