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1. Disaster Recovery: Include when services require specific disaster recovery procedures

2. Third-Party Providers: Required when subcontractors or third-party services are involved

3. Transition Services: Include when specific entry or exit transition procedures are needed

4. Customer Obligations: Include when customer has specific responsibilities that affect service delivery

5. Compliance Requirements: Add for regulated industries or specific compliance obligations

6. Innovation and Continuous Improvement: Include when parties want to formalize service improvement processes

7. Multi-language Provisions: Required when agreement needs to address multiple language versions

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed definitions and calculations of all service level metrics

3. Schedule 3 - Pricing and Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Operational Procedures: Detailed procedures for day-to-day operations and issue handling

5. Schedule 5 - Contact Matrix: Key contacts and escalation paths for both parties

6. Schedule 6 - Report Templates: Standard formats for various required reports

7. Appendix A - Technical Requirements: Specific technical requirements and standards

8. Appendix B - Security Standards: Detailed security requirements and procedures

9. Appendix C - Compliance Checklist: List of compliance requirements and verification procedures