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1. Data Protection and Privacy: Required when services involve processing of personal data or confidential information

2. Business Continuity and Disaster Recovery: Needed for critical services requiring continuous availability

3. Security Requirements: Important for services involving IT systems or sensitive data

4. Compliance with Industry Standards: Required for regulated industries or specific technical standards

5. Subcontractors: Necessary when provider may use third-party subcontractors

6. Insurance Requirements: Important for high-risk or high-value services

7. Exit Management: Required for complex services requiring transition planning

8. Intellectual Property Rights: Needed when services involve creation or use of intellectual property

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services to be provided

2. Schedule 2 - Service Level Specifications: Detailed metrics, thresholds, and measurement methods for each service level

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Operational Procedures: Day-to-day operational procedures and escalation processes

5. Schedule 5 - Contact Details: Key contacts and escalation matrix for both parties

6. Schedule 6 - Report Templates: Templates for regular service performance reports

7. Schedule 7 - Technical Requirements: Customer's technical environment and requirements

8. Appendix A - Incident Categories: Classification and definitions of different types of service incidents