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1. Change Management: Procedures for requesting and implementing changes to the training services or SLAs

2. Train-the-Trainer Provisions: Include when the client requires capability to deliver training internally

3. Custom Content Development: Include when the agreement involves development of client-specific training materials

4. Virtual Training Requirements: Include for remote or online training delivery specifications

5. Multi-language Delivery: Include when training needs to be delivered in multiple languages

6. Certification Requirements: Include when training leads to formal certifications

7. Emergency Response: Include for critical training services requiring disaster recovery provisions

1. Schedule A - Service Level Metrics: Detailed breakdown of performance metrics, measurement methods, and reporting requirements

2. Schedule B - Training Course Catalog: List and descriptions of all training courses covered under the agreement

3. Schedule C - Fee Schedule: Detailed pricing for different training services and additional costs

4. Schedule D - Technical Requirements: Technical specifications for training delivery, including platform requirements

5. Schedule E - Quality Standards: Specific quality criteria and evaluation methods for training delivery

6. Appendix 1 - Reporting Templates: Standard templates for performance reporting and evaluation

7. Appendix 2 - Escalation Matrix: Contact details and procedures for issue escalation