The Complaint Letter About Hospital Service is a formal document used when patients or their representatives need to raise concerns about healthcare services received in Hong Kong hospitals. This document is essential in both public hospitals (governed by the Hospital Authority) and private healthcare facilities (regulated under the Private Healthcare Facilities Ordinance). It should detail specific incidents, dates, and circumstances of the complaint, identify relevant healthcare providers, and clearly state the desired resolution. The letter must follow Hong Kong's established complaint procedures and may be used to address issues ranging from quality of care and communication problems to administrative issues and facility conditions. This document often serves as the first step in the formal complaint process and may be referred to in subsequent investigations or proceedings.
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1. Sender's Contact Information: Full name, address, phone number, email, and any relevant patient identification numbers
2. Recipient's Details: Name and address of the hospital, department, and specific authority the complaint is addressed to
3. Date: Date when the letter is written
4. Subject Line: Clear indication that this is a formal complaint with reference numbers if available
5. Introduction: Brief statement identifying yourself and your relationship to the patient (if writing on behalf of someone else)
6. Incident Details: Specific details about when and where the incident occurred, including dates, times, and locations
7. Description of Complaint: Clear, factual account of what happened and why you are dissatisfied
8. Previous Contact: Details of any previous attempts to resolve the issue
9. Requested Resolution: Clear statement of what you would like to happen as a result of your complaint
10. Closing: Professional closing statement indicating expected timeframe for response and your preferred contact method
1. Witness Information: Include if there were witnesses to the incident who can corroborate your account
2. Medical Impact Statement: Include if the incident has resulted in additional medical issues or complications
3. Financial Impact: Include if there were financial consequences resulting from the incident
4. Legal Representative Details: Include if you are being represented by a lawyer or legal advisor
5. Cultural or Religious Considerations: Include if the complaint involves cultural or religious aspects that affected care
6. Third Party Authorization: Include if writing on behalf of someone else, with their written permission
1. Medical Records: Copies of relevant medical records, test results, or treatment plans
2. Correspondence Log: Copies of previous communications with the hospital about this issue
3. Photographic Evidence: Any relevant photographs or visual evidence of the issue
4. Witness Statements: Written statements from witnesses if applicable
5. Receipts and Invoices: Copies of any relevant financial documents
6. Authorization Forms: Any required consent forms or authorization documents
Authors
Relevant legal definitions
Clauses
Relevant Industries
Healthcare
Medical Services
Hospital Administration
Public Health
Private Healthcare
Patient Care
Medical Administration
Healthcare Compliance
Healthcare Quality Assurance
Patient Rights
Relevant Teams
Patient Relations
Quality Assurance
Medical Administration
Risk Management
Legal Affairs
Clinical Operations
Customer Service
Compliance
Medical Records
Hospital Administration
Relevant Roles
Hospital Administrator
Patient Relations Manager
Quality Assurance Officer
Medical Director
Nursing Supervisor
Department Head
Hospital CEO
Compliance Officer
Risk Management Officer
Patient Advocate
Healthcare Facility Manager
Medical Records Officer
Legal Counsel
Customer Service Manager
Clinical Services Director
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