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The Complaint Letter For Late Delivery Of Courier is an essential document used when courier services fail to meet their delivery commitments in Indonesia. This document serves as a formal written record of a complaint regarding delayed delivery services, designed to comply with Indonesian consumer protection laws and postal service regulations. It should be used when informal resolution attempts have failed or when formal documentation of the complaint is necessary. The letter typically includes detailed tracking information, timeline of events, impact of the delay, and specific requests for resolution. It can be used by both individual consumers and businesses, and should reference relevant sections of Indonesian Consumer Protection Law (UU Perlindungan Konsumen) and Postal Services Law (UU Pos) where applicable. The document is particularly important in establishing a paper trail for potential legal proceedings or escalation to consumer protection authorities.

1. Sender's Details: Full name, address, contact information, and customer/tracking reference number

2. Recipient's Details: Courier company's name, complaint department address, and relevant contact information

3. Date: Current date when the complaint letter is written

4. Subject Line: Clear indication that this is a complaint regarding late delivery, including tracking number

5. Opening Paragraph: Introduction identifying yourself as a customer and brief statement of the complaint

6. Shipment Details: Original shipping date, promised delivery date, actual delivery date (if delivered), and tracking number

7. Description of Issue: Detailed explanation of the late delivery and its impact

8. Previous Contact Attempts: Summary of any previous attempts to resolve the issue with the courier company

9. Specific Request: Clear statement of what resolution you are seeking (refund, compensation, etc.)

10. Closing: Professional closing with expected timeframe for response and your contact information