The Customer Feedback Questionnaire Form serves as a standardized tool for businesses operating in the UAE to collect, process, and analyze customer feedback while ensuring compliance with local regulations. This document is essential when organizations need to gather customer insights, measure satisfaction levels, and improve their products or services. The form must be structured in accordance with UAE federal laws, particularly regarding data protection, consumer rights, and language requirements. It typically includes sections for customer information, specific feedback questions, privacy notices, and consent declarations. The document should be available in both Arabic and English to comply with UAE cabinet resolutions and should incorporate appropriate data protection measures as required by UAE Personal Data Protection Law.
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1. Company Information: Details of the company collecting feedback, including legal name, contact information, and commercial registration number
2. Data Protection Notice: Brief statement about data collection, usage, and privacy rights in compliance with UAE Personal Data Protection Law
3. Customer Details: Basic information about the customer including name, contact details, and preferred contact method
4. Service/Product Information: Identification of specific product or service being evaluated
5. Core Feedback Questions: Standard rating scales and basic feedback questions about product/service quality
6. Customer Declaration: Customer's confirmation of voluntary participation and data usage consent
7. Submission Instructions: Clear guidance on how to submit the completed form
1. Detailed Product Experience: In-depth questions about specific product features, used when detailed product feedback is required
2. Service Interaction Details: Questions about customer service experiences, relevant for service-based businesses
3. Future Products/Services: Section for gathering input on potential new offerings, used in market research contexts
4. Loyalty Program Information: Questions related to customer loyalty programs, included when relevant to business model
5. Branch/Location Specific Feedback: Questions specific to physical locations, used for businesses with multiple branches
1. Privacy Policy: Detailed privacy policy and data protection information as required by UAE law
2. Terms and Conditions: Conditions governing the feedback collection process and data usage
3. Rating Scale Guide: Detailed explanation of rating scales used in the questionnaire
4. Contact Information Sheet: Complete list of company contact points for customer inquiries
5. Data Subject Rights Form: Form for exercising rights under UAE data protection law
Authors
Relevant legal definitions
Clauses
Relevant Industries
Retail
Hospitality
Financial Services
Healthcare
Technology
E-commerce
Professional Services
Real Estate
Education
Transportation
Telecommunications
Food and Beverage
Relevant Teams
Customer Experience
Quality Assurance
Marketing
Legal & Compliance
Customer Service
Operations
Market Research
Data Protection
Business Development
Brand Management
Relevant Roles
Customer Experience Manager
Quality Assurance Manager
Marketing Director
Operations Manager
Data Protection Officer
Legal Compliance Officer
Customer Service Manager
Business Development Manager
Market Research Analyst
Brand Manager
Retail Manager
Customer Insights Specialist
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