This Customer Agreement template is designed for businesses operating in Belgium who need a robust legal framework for their customer relationships. The agreement is specifically crafted to comply with Belgian law, including the Civil Code (Code civil/Burgerlijk Wetboek) and the Code of Economic Law, while also incorporating EU regulatory requirements such as GDPR and consumer protection provisions. The Customer Agreement covers essential aspects including service/product delivery, payment terms, customer rights, data protection, liability limitations, and dispute resolution. It is suitable for both B2B and B2C relationships and can be customized based on specific business needs while maintaining compliance with mandatory Belgian legal requirements. The template includes necessary cooling-off periods and information requirements mandated by Belgian consumer protection laws.
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1. Parties: Identification of the business and customer, including full legal names and addresses
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Key terms used throughout the agreement
4. Services/Products: Detailed description of services or products provided
5. Pricing and Payment Terms: Price, payment methods, payment schedule, and related conditions
6. Duration and Termination: Contract term, renewal conditions, and termination rights
7. Customer Rights and Obligations: Key responsibilities and rights of the customer
8. Provider Rights and Obligations: Key responsibilities and rights of the service provider
9. Data Protection: GDPR compliance provisions and data handling procedures
10. Intellectual Property: IP rights and usage restrictions
11. Liability and Indemnification: Limitation of liability and indemnification provisions
12. Force Majeure: Circumstances excusing performance
13. Applicable Law and Jurisdiction: Belgian law as governing law and jurisdiction details
14. General Provisions: Miscellaneous legal provisions including severability, entire agreement, and amendments
1. Electronic Communications: Required if services are provided online or if significant communication occurs electronically
2. Subscription Terms: Required for recurring service arrangements
3. Quality Standards: Required for specific types of products or regulated services
4. Consumer Right of Withdrawal: Required for distance selling contracts
5. Service Level Agreement: Required for technical or ongoing services
6. Territory Restrictions: Required if services/products are limited to specific geographic areas
7. Language Provisions: Required if operating in multiple Belgian regions with different language requirements
1. Schedule 1 - Service Description: Detailed technical or operational specifications of services/products
2. Schedule 2 - Pricing Schedule: Detailed pricing information, including any variable elements
3. Schedule 3 - Service Levels: Specific performance metrics and service standards
4. Schedule 4 - Data Processing Agreement: Detailed GDPR-compliant data processing terms
5. Schedule 5 - Acceptable Use Policy: Rules and restrictions for service/product usage
6. Appendix A - Contact Information: Key contacts for both parties
7. Appendix B - Technical Requirements: Any technical specifications or requirements for service use
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Technology
Software
Professional Services
Manufacturing
Financial Services
Healthcare
Telecommunications
Hospitality
Education
Consulting
Digital Services
Consumer Goods
Media and Entertainment
Relevant Teams
Legal
Commercial
Sales
Customer Service
Compliance
Operations
Account Management
Risk Management
Privacy
Business Development
Finance
Relevant Roles
Legal Counsel
Commercial Director
Business Development Manager
Sales Manager
Customer Service Manager
Compliance Officer
Contract Manager
Operations Manager
Account Manager
General Manager
CEO
CFO
Chief Commercial Officer
Risk Manager
Privacy Officer
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