51��Ƶ����

The Complaint Letter Asking For Compensation is a crucial document in Indonesian consumer protection practice, used when a consumer seeks formal redress for damages, losses, or unsatisfactory products/services from a business entity. This document is drafted in accordance with Indonesian Law No. 8 of 1999 on Consumer Protection (UUPK) and must include specific details about the incident, clear documentation of losses, and a formal request for compensation. It serves as an important first step in the dispute resolution process, potentially preceding mediation or legal proceedings through the Consumer Dispute Settlement Body (BPSK). The letter should be professional yet firm, clearly stating the legal basis for the claim while maintaining the possibility of an amicable resolution. It's particularly relevant in cases where informal attempts at resolution have failed, and the consumer needs to escalate the matter through formal channels.

1. Sender's Details: Complete name, address, and contact information of the complainant

2. Date: Current date of the letter

3. Recipient's Details: Complete name, title, company name, and address of the person/organization the complaint is addressed to

4. Subject Line: Clear indication that this is a complaint letter requesting compensation

5. Formal Greeting: Professional salutation addressing the recipient

6. Introduction: Brief statement identifying yourself and your relationship with the company/service provider

7. Incident Description: Detailed account of the incident/issue, including relevant dates, times, and locations

8. Impact Statement: Clear description of the damages or losses incurred

9. Compensation Request: Specific amount or form of compensation being requested, with justification

10. Legal Basis: Reference to relevant consumer protection laws and rights

11. Action Timeline: Reasonable deadline for response and proposed resolution

12. Closing: Professional closing statement and signature