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The Complaint Letter Asking For Refund is a crucial document used in Indonesian consumer transactions when seeking reimbursement for unsatisfactory products or services. It serves as a formal written record of the complaint and refund request, essential under Indonesian consumer protection laws, particularly Law No. 8 of 1999. This document is typically used after initial informal attempts to resolve the issue have failed, but before escalating to consumer protection authorities or legal action. It should contain detailed information about the purchase, clear description of the problem, reference to relevant consumer rights, and specific refund demands. The letter helps establish a paper trail for potential legal proceedings and demonstrates the consumer's attempt to resolve the issue professionally and in accordance with Indonesian legal requirements.

1. Sender's Details: Full name, address, contact information, and customer reference number if applicable

2. Recipient's Details: Company name, address, relevant department, and any reference numbers from previous communications

3. Date: Current date of writing the letter

4. Subject Line: Clear indication that this is a complaint letter requesting refund, including any relevant reference numbers

5. Purchase Details: Specific information about the product/service, including date of purchase, amount paid, and transaction reference numbers

6. Problem Description: Clear and factual description of the issue with the product/service

7. Previous Contact: Summary of any previous attempts to resolve the issue, including dates and names of people contacted

8. Legal Basis: Reference to relevant consumer protection laws and rights (particularly Law No. 8 of 1999)

9. Refund Request: Specific amount requested for refund and preferred method of refund

10. Deadline: Reasonable timeframe for response and action

11. Closing: Professional closing statement and signature