The Partnership Service Agreement is a crucial document used in Indonesian business relationships where two or more parties wish to formalize their collaboration for the provision of specific services. This agreement type is particularly relevant in the Indonesian market where partnerships between local and international entities are common and must comply with local regulations including the Indonesian Civil Code, Investment Law, and relevant sector-specific regulations. The document serves as a comprehensive framework detailing service delivery requirements, partnership terms, financial arrangements, and compliance obligations. It is especially important given Indonesia's complex regulatory environment and the need for clear delineation of roles and responsibilities in business partnerships. The agreement typically includes provisions for service levels, intellectual property protection, confidentiality, and dispute resolution mechanisms, all tailored to meet Indonesian legal requirements while facilitating effective business collaboration.
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1. Parties: Identification and details of all parties entering into the agreement
2. Background: Context of the partnership and purpose of the agreement
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Partnership: Detailed description of the partnership arrangement and its objectives
5. Services: Comprehensive description of services to be provided under the partnership
6. Term and Renewal: Duration of the agreement and conditions for renewal
7. Financial Terms: Payment terms, fees, revenue sharing, and financial obligations
8. Rights and Obligations: Detailed responsibilities and rights of each party
9. Performance Standards: Required service levels and quality standards
10. Intellectual Property: Ownership and usage rights of IP created or used in the partnership
11. Confidentiality: Protection and handling of confidential information
12. Termination: Conditions and procedures for ending the agreement
13. Governing Law: Specification of Indonesian law as governing law and jurisdiction
14. Dispute Resolution: Procedures for resolving disputes between parties
15. General Provisions: Standard legal provisions including notices, amendments, and severability
1. Compliance with Anti-Corruption Laws: Required when dealing with government contracts or high-risk sectors
2. Foreign Investment Provisions: Necessary when one party is a foreign entity
3. Data Protection: Required when services involve handling personal or sensitive data
4. Force Majeure: Optional but recommended for long-term partnerships
5. Insurance: Required when services involve significant operational risks
6. Non-Competition: Used when there are competitive concerns between partners
7. Personnel Requirements: Necessary when specific staff qualifications or certifications are required
8. Environmental Compliance: Required for partnerships involving environmental impacts
9. Local Content Requirements: Necessary when subject to Indonesian local content regulations
1. Schedule A - Service Specifications: Detailed description of services, deliverables, and technical requirements
2. Schedule B - Fee Schedule: Detailed breakdown of fees, payment terms, and pricing mechanisms
3. Schedule C - Service Levels: Specific performance metrics, KPIs, and service level requirements
4. Schedule D - Authorized Representatives: List of designated contact persons and their authority levels
5. Schedule E - Required Permits and Licenses: List of regulatory approvals needed for the partnership
6. Appendix 1 - Operating Procedures: Detailed procedures for day-to-day operations and service delivery
7. Appendix 2 - Compliance Requirements: Specific regulatory and compliance requirements applicable to the services
8. Appendix 3 - Report Templates: Standard formats for required reporting and documentation
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