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1. Parties: Identification of the Client and the Social Media Agency, including their legal status and registered addresses
2. Background: Context of the agreement and brief description of the parties' intention to enter into a social media management relationship
3. Definitions: Key terms used throughout the agreement, including technical social media terminology
4. Scope of Services: Detailed description of social media management services to be provided, including platforms covered and types of content
5. Term and Renewal: Duration of the agreement and conditions for renewal
6. Agency Obligations: Specific responsibilities of the agency including content creation, posting schedules, community management, and reporting
7. Client Obligations: Client's responsibilities including providing necessary information, approvals, and access to accounts
8. Approval Process: Procedures for content approval, revision cycles, and emergency posting protocols
9. Fees and Payment Terms: Compensation structure, payment schedule, and additional costs
10. Intellectual Property Rights: Ownership and licensing of created content, existing IP, and usage rights
11. Data Protection and Privacy: Compliance with Indonesian data protection laws and handling of personal information
12. Confidentiality: Protection of confidential information and trade secrets
13. Performance Metrics: Key performance indicators and evaluation criteria
14. Termination: Conditions and procedures for ending the agreement
15. Dispute Resolution: Process for resolving conflicts under Indonesian law
16. General Provisions: Standard legal clauses including notices, amendments, and governing law
1. Crisis Management: Procedures for handling social media crises and emergency situations - include for clients in sensitive industries or with high public exposure
2. Influencer Management: Terms for managing influencer relationships and campaigns - include if influencer marketing is part of the services
3. International Content: Provisions for managing content across multiple jurisdictions - include for clients requiring multi-country social media presence
4. Content Monetization: Terms for revenue sharing from monetized social media content - include if content monetization is planned
5. Agency Team Composition: Specification of key team members and roles - include for larger contracts or when specific expertise is required
6. Compliance with Platform-Specific Rules: Detailed compliance requirements for specific social media platforms - include when focusing on particular platforms
7. Training and Knowledge Transfer: Provisions for training client's staff - include if knowledge transfer is part of the scope
1. Schedule A - Service Level Agreement: Detailed metrics, response times, and performance standards
2. Schedule B - Fee Structure: Detailed breakdown of fees, including base fees, additional services, and expenses
3. Schedule C - Covered Social Media Platforms: List of platforms covered and specific services for each
4. Schedule D - Content Calendar Template: Template and procedures for content planning and scheduling
5. Schedule E - Reporting Templates: Format and frequency of performance reports
6. Schedule F - Brand Guidelines: Client's branding requirements and guidelines for social media
7. Appendix 1 - Emergency Contact Protocol: List of emergency contacts and escalation procedures
8. Appendix 2 - Approval Matrix: Decision-making hierarchy and approval requirements for different content types
Retail
E-commerce
Fashion and Luxury
Food and Beverage
Technology
Entertainment
Healthcare
Financial Services
Education
Travel and Tourism
Consumer Goods
Professional Services
Real Estate
Automotive
Telecommunications
Marketing
Digital
Communications
Legal
Procurement
Brand Management
Content Creation
Social Media
Compliance
Business Development
Marketing Director
Digital Marketing Manager
Social Media Manager
Brand Manager
Communications Director
Content Manager
Legal Counsel
Procurement Manager
Chief Marketing Officer
Business Development Manager
Operations Manager
Compliance Officer
Digital Strategy Director
Account Manager
Creative Director
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