A Complaint Letter For Wrong Delivery Of Goods is a crucial document used when received goods don't match the original order specifications. This document is particularly relevant in the United States, where it's protected under the Uniform Commercial Code and various consumer protection laws. It serves multiple purposes: documenting the discrepancy, requesting specific corrective action, and establishing a formal record for potential legal proceedings. The letter should be used promptly upon discovering incorrect deliveries, including detailed information about the order, the discrepancy, and the desired resolution. It's an essential tool for both business-to-business and business-to-consumer transactions, often serving as the first step in dispute resolution.
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1. Sender's Information: Complete contact details of the complainant including name, address, phone number, and email
2. Recipient's Information: Complete contact details of the company/vendor including department name, address, and reference person if available
3. Order Details: Order number, date of order, and original order specifications including items ordered and agreed delivery terms
4. Description of Issue: Detailed explanation of the wrong delivery including date received and specific discrepancies from original order
5. Requested Resolution: Clear statement of desired outcome or remedy, including any deadline for response
1. Previous Communication Reference: Details of any prior contact about the issue, including dates, reference numbers, and outcomes of previous attempts to resolve
2. Legal Rights Statement: Reference to relevant consumer protection laws and legal rights under UCC and state laws
3. Compensation Request: Specific details of any compensation being requested for inconvenience or additional costs incurred
1. Order Documentation: Copies of original order confirmation, delivery receipt, and payment evidence
2. Photographic Evidence: Photos of incorrect items received and any relevant packaging or shipping labels
3. Communication Records: Copies of any previous correspondence regarding the issue
4. Expense Documentation: Records of any additional expenses incurred due to the wrong delivery
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