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1. Parties: Identification and details of the service provider and customer
2. Background: Context of the agreement and general purpose of the maintenance and service arrangement
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance and services to be provided
5. Term and Renewal: Duration of the agreement and renewal provisions
6. Service Provider's Obligations: Detailed responsibilities and commitments of the service provider
7. Customer's Obligations: Access requirements, cooperation, and other customer responsibilities
8. Fees and Payment Terms: Pricing, payment schedule, and related financial terms
9. Service Levels: Performance standards, response times, and quality metrics
10. Personnel: Requirements for service provider's staff, including qualifications and conduct
11. Insurance and Liability: Insurance requirements and limitation of liability provisions
12. Warranties: Service provider's warranties regarding quality of service
13. Termination: Circumstances and procedures for ending the agreement
14. Confidentiality: Protection of confidential information
15. Dispute Resolution: Process for handling disagreements
16. General Provisions: Standard legal provisions including notices, amendments, and governing law
1. Equipment and Materials: Required when the service provider supplies or maintains specific equipment or materials
2. Intellectual Property: Needed when services involve creation or use of intellectual property
3. Regulatory Compliance: Required for industries with specific regulatory requirements
4. Security Requirements: Important when services involve access to sensitive areas or systems
5. Emergency Services: Needed when out-of-hours or emergency response services are part of the agreement
6. Training: Required when service provider must provide training to customer's staff
7. Data Protection: Necessary when personal data processing is involved
8. Business Continuity: Important for critical services requiring disaster recovery planning
9. Environmental Requirements: Needed when services have environmental implications
10. Subcontracting: Required when service provider may use subcontractors
1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance and services
2. Schedule 2 - Service Levels and KPIs: Specific performance metrics and service level requirements
3. Schedule 3 - Fee Schedule: Detailed pricing, rates, and payment terms
4. Schedule 4 - Locations: List of service locations and specific requirements for each
5. Schedule 5 - Equipment List: Inventory of equipment covered by the maintenance services
6. Schedule 6 - Contact Details: Key personnel and emergency contact information
7. Schedule 7 - Report Templates: Standard formats for service reports and documentation
8. Appendix A - Health and Safety Requirements: Specific safety procedures and requirements
9. Appendix B - Required Qualifications: List of required certifications and qualifications for service personnel
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